THE SERIOUS FLAW IN BANKING OMBUDSMAN SCHEME OF RBI SHOULD BE RECTIFIED IMMEDIATELY IN THE INTEREST OF COMMON PEOPLE OF INDIA
THE SERIOUS FLAW IN BANKING OMBUDSMAN SCHEME OF RBI SHOULD BE RECTIFIED IMMEDIATELY IN THE INTEREST OF COMMON PEOPLE OF INDIA The Reserve Bank of India (RBI), which is the India’s Central Bank as well as the Regulator for the Banks in India, has formulated the Banking Ombudsman Scheme, 2006 ( amended up to July 01, 2017 ) in exercise of the power conferred on it under the Section 35A of the Banking Regulation Act, 1949. The objective and purpose of the said Banking Ombudsman Scheme is to provide a grievance redressal mechanism and complaint resolution platform to the Common People ( Citizens ) of India who are Banking Customers/Consumers of the Banking Industry of India. The Banking Ombudsman Scheme of RBI has two tiers of Complaint Resolution Platform such as : a) Banking Ombudsman – First Tier ( Base Tier ) of Complaint Resolution at RBI b) Appellate Authority – Second Tier -who can hear an appeal against the Order of the Ban...